We are pleased to announce that Aarenet and Atlantis have signed a Distribution/Partner Agreement, joining forces to strengthen their position in the Telco market by sharing the different experience they have towards Enterprise and Carrier Grade solutions.
FrontStage Contact Center application deliver effective communications, by focusing on human interactions and business process integration. Their products are instrumental in overcoming the prevailing negative perception of contact centers on the part of both customers and agents. Their products have been designed to make the agent’ work more efficient and pleasant, and to bring an amazing experience and improved human contact to customers.
“We are very excited to work with Atlantis” says Tommaso Missoni, Product Manager for Aarenet, “FrontStage is a top-tier quality Omni-channel Contact Center application that provides a robust, fully-featured, future-proof solution. Sharing the same qualities, we believe that we can easily expand the scope of application to the Carrier Market, providing an integrated cloud solution delivered using Aareswitch Class 4, Class5 and Virtual PBX services.”
According to Pavel Vrzak, CEO of Atlantis Telecom, “Aarenet is providing their customers with a highly reliable carrier-grade platform which fulfils the needed functionality as well as the flexibility to adapt to the specific needs. That’s exactly matching the customer focus of Atlantis Telecom. We are excited to have such experienced carrier switch provider as a partner. Together, we can provide now carrier-grade omni-channel contact centre platforms on the European and Asia-Pacific markets.”
Aarenet, the “CONSIDER IT AS DONE” Company, develops, realizes, markets and operates future-oriented and reliable VoIP Systems for Telecom-, Internet- and Mobile Service Providers, Cable Operators, Utilities and Enterprises. Systems and services are custom designed, implemented on time, deployed in excellent quality and operated in highest availability. Aarenet HQ is based in Switzerland with Customer base in Europe and Asia Pacific regions. For more information, please visit: www.aarenet.com.
About Atlantis Telecom
For over 26 years, Atlantis Telecom has been a Value Added Distributor of innovative ICT solutions with a background in telephony, UC and networking technologies. A cornerstone of Atlantis Telecom’s business is its internally developed innovative, fully programable omni-channel contact centre platform named FrontStage. FrontStage is built on a scalable, open-architecture providing open integration to all popular Unified Communications platforms and is powered by the latest cloud technologies such as Docker containers, Kubernetes containers orchestration and support for Azure and AWS. We’ve created the world’s most feature-reach and cost-effective on-prem or cloud contact centre platform. More information is available on the Atlantis FrontStage website at www.frontstage.cc
Aarenet announced today that it had completed the deployment of a Carrier Class VoIP System for VNTT – a Regional ITSP based in Binh Duong province, Vietnam. The newly installed Aarenet VoIP System empowers VNTT to deliver advanced Cloud Voice and Collaboration services for the SMB, Enterprise and Government sectors in Binh Duong province.
“It is my pleasure to include VNTT as part of our success story for Aarenet in the Vietnamese market. Since our Regional Office’s inception in Ho Chi Minh City five years ago, we have been on an incredible journey where Aarenet has been able to deliver our Carrier Class UC and VoIP solutions to all major Internet and Telephony Service Providers in Vietnam. I am proud to be a member of the Aarenet APAC team and thrive to deliver many more success stories for our business expansion in Vietnam,” said Mr. Chanh Pham – Regional Sales Manager - Aarenet APAC.
Furthermore, Aarenet and its local APAC team are looking forward to build a sustainable and comprehensive go-to-market strategy for VNTT to captivate a successful deployment concurring with the initiatives of their Executive team.
Aarenet had also carried out the relevant certification training for VNTT Engineering Staffs to build a strong system knowledge foundation for our Customers. Our Regional 24/7 Network Operations Centre has taken the necessary actions to include the VNTT system in our monitoring and trend analysis network ensuring protection around the clock.
The succesful deployment of the VNTT system further strengthens Aarenet’s position in the SE Asia region.
Due to the ongoing Covid-19 pandemic and associated traveling and MCO restrictions, Aarenet has developed a new remote training infrastructure, which allows Trainees to participate in Aarenet Certification Training courses from their home office environment.
Last week, the first fully 4-day remote training with seven participants from three APAC countries has taken place. The training consisted of four full days including the final certification exam.
Aarenet is pleased to congratulate all seven Trainees for successfully mastering the Aarenet Certified Associates (ACA) exam during the remote training session.
Due to the successful first remote training and all the positive customer feedback, Aarenet will continue its remote training program during the ongoing Covid-19 pandemic.
“I’m extremely pleased that the hard work during the last few weeks has paid off and we can continuously provide technical training for our valued customers”, said Marcel Brunschwiler - APAC Training Coordinator.
The global outbreak of Covid-19 following by the lockdown policy in the many countries has created unexpected changes in the organisation and communication within Aarenet. Felix Jakob, CEO of Aarenet comments on the internal and external impact of this pandemic.
“As Covid-19 continues to impact the worldwide business, I want to share an update on the necessary implementation we have taken to ensure business and operational continuity for our employees, partners and customers. At Aarenet, the health and safety of all our employees, partners and customers are our main focus and it is our number one priority.
We strictly follow the advisory of the relevant governments as well as health authorities and in compliance, we have implemented a series of measures to limit all risks of infections to an absolute minimum. We have initiated a worldwide travel ban for several weeks and in all of our offices, policy was instated where only the most vital positions need to be available in persons to avoid infection exposure. The rest of our employees are working from home whenever possible.
We are using our own Unified Communication and digital Collaboration tools to create a comfortable, functional and efficient mobile working environment for our employees while they are working at home. It is vital for us that our partners and customers receive a satisfying level of support as they have experienced in the past during this difficult period. We also observe a rapid increasing demand from our customers for such UCC tools. Moreover, through teamwork and advanced preparation, we have been able to support our service provider customers to cope with sudden surge in the usage of their communication infrastructure. Thanks to the quality and robustness of our solutions, we did not face any system failure and through swift system upgrades and expansions, we managed to comply with the increased traffic volumes. We have observed in the past weeks an exceptional effort of our customers and the entire Aarenet team working together in a cohesive and pragmatic fashion to warrant normalcy status during this difficult period.
The situation is changing every day and we will continue to adjust our policy if deemed necessary. I am confident that we will be able to maintain our service levels for our global customer base ensuring that they will receive our support and services without any disruption or quality degradation.”
Felix Jakob, CEO Aarenet AG
The new Aarenet VoIP System Software Release 6.14 has been approved for general application commencing April 10th, 2020. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.
Among the many newly developed features, software release 6.14 introduces a new software licensing scheme. In this scheme, concurrent call licenses and account licenses are split and can be ordered and upgraded independently from each other. This offers specific advantages in a setup where traditional class5 usage is combined with class4 gateway trunking in the same system. The new license setup will be applicable for new deployments only. Existing customers will continue to use the existing license scheme.
Further to the new licensing scheme, the new software version includes support for Fanvil X3SP, X4, X6 and X7 SIP-phones in the auto-provisioning sub-system. Backward compatibility with older versions of Aarenet software is possible through device profiles import.
The new SBC White-Black List filtering provides an enhanced layer of security to the SBC functionality. Multiple SIP header checks can be executed to ensure that only the correct SIP messages arrive to the system while dropping malicious one.
To facilitate the re-use of an existing vPBX extension for a new co-worker, a special feature to renew an extension has been created. This function will clean-out all relevant personal data of the previous user, without changing the call distribution and phone configuration of the specific extension.
General support maintenance and additional “an Web-Phone” feature integration are other valuable enhancements included in the new version.
Details of all included features within this software release will be communicated upon request.
Aarenet announced today that Mr. David Puckett has joined the Aarenet APAC team as Regional Pre-Sales Director. Mr. Puckett is based at Aarenet Regional Hub in Ho Chi Minh city and his primary responsibility is to lead the Pre-Sales team and to work side-by-side with other regional teams as well as our Headquarters in supporting pre-sales activities in the APAC region.
Mr. Puckett has worked with reputable international Telecom Technology Vendors prior to joining Aarenet. His comprehensive 20+ year employment experience span technical to management roles.
Aarenet welcomes Mr. Puckett as a key member of the Aarenet APAC Management team and we look forward to cooperating with him and build a stronger presence for Aarenet in the APAC region.
“I am extremely excited to be in the APAC region working for Aarenet. The growth potential here for us is tremendous as we have already established ourselves firmly with over twenty-five Service Provider Customers ranging from Incumbent Carriers, Government, Defense and large Enterprise sectors. It is a plus that I will be working alongside my long-term friend and colleague, Mr. Bao Vo, the APAC Regional Director. We have already mapped out a sensible and sustainable strategy for 2020 and this will allow the APAC team to extend unparalleled services, support and sales to the entire region.”, said Mr. David Puckett.
Aarenet, a Swiss Telecom Technology company, announced today that they hosted the third annual APAC Partner Conference which was held in Siem Reap - Cambodia, a world heritage city and gateway to the historic and magnificent Angkor region.
“The 3-day conference was a summit of Systems Partners, selected Customers and distinguished Guests from nations within the Asia Pacific region. We jointly celebrated successes accomplished through the Aarenet’s Systems Partner network and to recognise the Aarenet’s Partner of the Year 2019 who has demonstrated the highest level of performance and ingenuity over the past year.”, said Mr. Felix Jakob – Aarenet Inc. CEO.
“It was an honour for Aarenet Inc. to welcome H.E. Chea Manit, Secretary of State, Director of Minister’s Cabinet and his delegation from the Cambodian Ministry of Posts and Telecommunications to deliver a warm and inspiring keynote address to the audiences.”, said Mr. Bao Vo – APAC Regional Director.
This event extended an exclusive and exceptional opportunity for the various Aarenet organisations (Sales, Marketing, Product Management, Operations, Training and senior Executives) to deliver educational sessions, technology updates, roadmap, parallel workshops and sales strategies to assist our Partners in driving results and develop technological competency. Our Partners and Customers have also taken the occasion to networking and shared proven best practices with one other.
The event concluded with the prize giving ceremony for the Certified Engineer of the Year 2019 award and a vote was taken place to select the venue for the 2020 APAC Partner Conference. The Philippines and Thailand were the top choices followed by Indonesia and Vietnam.
“It was a privilege to present the premier Certified Engineer of the Year 2019 award and I look forward to meeting all Aarenet’s Certified Engineers at our Technical Symposium which will take place during the second semester of 2020 .”, said Mr. Marcel Brunschwiler, APAC Training Coordinator.
“This year Partner Conference was a success due to the valiant and tremendous efforts by many Aarenet APAC personnel and logistics support extended by our colleagues in Switzerland. It was a great experience to meet with all our Partners, Customers and Guests. I appreciate their participation and look forward to seeing them again at the 2020 event.”, said Mr. An Nguyen, APAC Business Development Director.
Aarenet announced today that it has completed the first ever Aarenet Certified Advanced (ACE) training session for Carrier Customers and Partners in the APAC region. This training session was conducted at the Training Centre in Ho Chi Minh City, Vietnam.
Aarenet is pleased to congratulate the first five Aarenet Certified Experts who have successfully surpassed all mandatory requirements of the ACE programme.
Due to the high demand and success during 2019, Aarenet certified more than 40 engineers in the APAC region and is prepared for 2020 with even more training possibilities.
“Our hard-work has paid off and we will try our best to continuously improve and extend our training portfolio to a next level”, said Marcel Brunschwiler – Aarenet Training Coordinator, APAC.
Aarenet was recently invited to participate and join celebrations at the 40th anniversary of IAN Srl, an established system integrator in Italy, headquartered in Milan.
IAN has a long term and successful history in addressing competitive IT Solutions and ICT infrastructures to the enterprise market in Italy.
Since the beginning of 2019, Aarenet and IAN, have been working on a strategic solution partnership to benefit from each other competence and visibility on the Italian market. The event, which took place on October 24th, has been attended by a large audience, keen to celebrate IAN’s history and presence on the Italian IT market.
Mrs Federica Neri, CEO of IAN Srl said - “In the last years, IAN has been focusing on new strategic partnerships to acquire a wider portfolio of solutions. We are working very closely with Aarenet to establish a solid solution partnership, so to bring to our enterprise customers new competitive voice products and solutions”.
Michel Balabio, Aarenet’s Regional Director Southern Europe said - “We are very committed to support IAN Srl as a key solution partner in Italy. We believe that IAN’s footprint on the Italian enterprise market can give us access to a growing number of opportunities, on top of learning from IAN’s long term experience and competence in this specific market segment”.
Aarenet AG and Qcom Spa announced to have successfully completed all operations to achieve SIP interconnection with Telecom Italia public network. The process has been operated and supported by Qcom’s and Aarenet’s technical teams.
Following to several weeks of planned activities, full compliancy with Telecom Italia’s ST 769 and ST 763 regulations was completed with satisfaction from both sides. To further support the productive cooperation, the direct link with Telecom Italia proved to be very responsive, allowing both Qcom and Aarenet to have efficient communication and to timely proceed on the mutually agreed tasks and agendas.
Qcom offers a full range of advanced telephony services fully operated by Aarenet’s carrier grade VoIP platform, in production since early 2018. Andrea Ubiali, Head of R&D and Production Services, said “We are fully satisfied with the outcome of the SIP interconnection project of our platform. It’s an important and strategic milestone for Qcom, with which we now plan to offer even more competitive services to our customers and partners. The daily collaboration with Aarenet’s team has been key to streamline the process and to achieve certification within the planned timing”.
The new Aarenet VoIP System Release 6.13 has been released End of September 2019 for production. Effective immediately, systems deployed at new customers will be equipped with the new release. An update service for existing installations is offered without impacting the availability of active service.
The new version now supports additional phone types for the autoprovisioning. Yealink’s conference phone CP920 as well as the actual T57W comfort phone and the W60B SIP Dect Base are now supported and can be provisioned in “Zero-touch” mode. Through this mode, the Aarenet system provisions a central redirecting server of Yealink, and SIP phones after connecting to the IP network will be provisioned automatically without any user interaction.
Next to the above mentioned phones, the provisioning setup of the Aarenet VoIP switch has been enhanced by selected Cisco SIP phones. The Cisco SPA301, SPA302, SPA303, SPA504G and SPA514G are added to the system. Depending on the installed Aarenet application version, these phone types may also be added to existing customer system without the necessity to update the system.
Next to planned software maintenance, specific customer features have been implemented for call routing and SIP trunk routing. Details of all included features will be communicated upon request.
Aarenet announced today that it has completed the first Aarenet Certified Associate (ACA) training session for Carrier Customers in the Europe region. This premier training session was conducted at the Training Centre in Niederwangen, Switzerland by Senior Trainer - Daniel Bochsler.
Aarenet was pleased to congratulate the first Aarenet Certified Associates who have successfully met all of the mandatory requirements of the ACA program.
Aarenet received good reviews and feedbacks from our Customers and we look forward to host additional training sessions in 2019. The Certified Engineers will be able to register for further advanced certified training sessions such as the Aarenet Professional Associate and subsequently Aarenet Expert Associate training programme.
Aarenet announced today that it released an integration with the Microsoft Teams UCC solution. The integration enables connectivity between the external telephone network (PSTN) and connected MS Teams. MS Teams UCC users can receive incoming calls from non-MS Teams users and can also dial to any external or mobile phone number. In combination with the Aarenet vPBX extended telephony features like call distribution, call forwarding, voice mail and Interactive Voice Response (IVR) are part of the combined offering.
Microsoft Teams is a UC (unified communications) platform that combines workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company's Office 365 productivity suite and features extensions that can integrate with non-Microsoft products.
Teams allow communities, groups, or teams to join through a specific URL or invitation sent by a team administrator or owner. Direct messages allow users to send private messages to a specific user rather than a group of people. Meetings can be scheduled or created ad-hoc and users visiting the group channel are able to see that a meeting is currently in progress. Until now, MS Teams is a closed group communication solution without built-in connectivity to the public telephone network.
The Aarenet integration enables customers to benefit from all Teams services plus granting basic PSTN service access, Class.5 Telephony services and also an integration with a vPBX extension. MS Teams client can now make and receive PSTN telephone calls.
In addition to the basic telephony features, advanced Class-5 integration will deploy many additional services to the MS Teams clients, such as call distributions, call forking, IVR, advanced call forwarding and Fax 2 Mail.
Frank Remmers, Sales Director at Aarenet: “The integration will enable us to open and focus on an additional marketsegment. Many IT consuting companies and product houses have experience in selling IT products and services but have been unfamiliar with telephony services. This barrier is now disappearing, and MS Teams can now be used to make any phone call into the public network. The integration combines the best of breeds and complements the missing link of either solution.Aarenet’s built-in features like call forwarding, fax3mail and voicemail functionality fill the gap of the features required by the MS Teams users. Even though it is expected that (part of) this functionality will be developed within the application, this may still take some time. Aarenet can provide an integration for Aarenet users who want to deploy MS Teams and those MS Teams users who want to connect to the public telephony network.“
The integration can be realised through a cloud based operational model or through an on-premise based license scheme. The solution is fully redundant, supports mulitple tenants and can support a virtual unlimited number of different MS Teams instances.
Details of the included features will be communicated upon request.
Aarenet announced today that Mr. Tommaso Missoni has taken over the function of Product Manager. Mr. Missoni is based in Berne and his primary responsibility is to ensure that the market requirements are reflected in the development of new features and the introduction of complementary third party solutions.
Mr. Missoni started to work work for Aarenet in 2017 in Italy as Regional Technical Director and worked since 2018 in Switzerland as Senior Project Manager in the Operations department. Mr. Missoni’s broad and in-depth experience in VoIP technology and contemporary knowledge of the global market offering will support him in the role to bridge the market requirements and the product development.
“It is great to work for Aarenet. Our core product is an extremely robust, proven and reliable carrier grade VoIP system and we need to complement this with products and services to increase the attractiveness of the overall solution and to anticipate the market demands. The fact that each country has specific customer requirements and priorities make the work even more interesting. With the consolidated feedback I plan to broaden our product portfolio and also to improve our own offering.”, said Mr. Tommaso Missoni.
Aarenet announced today that it had participated at CommunicAsia 2019, one of Asia’s largest technology tradeshows covering the entire spectrum of telecommunication, broadcast and enterprise services. This event was held at Marina Bay Sands Convention Centre in Singapore from June 18th to 20th inclusively.
This was Aarenet’s fifth consecutive participation at this annual event and a comprehensive Aarenet away-team were present including Aarenet CEO, Mr. Felix Jakob, Board Member - Mr. Luzi von Salis, VP of Operations - Mr. Emanuel Eggenberg and key members of the APAC Team headed by Mr. Bao Vo - APAC Regional Director.
As per the previous years, we had met with our Customers and Partners where we shared new solutions, market intelligence as well as receiving feedback for new feature requests and operational input.
The highlight of the event was the award of the Telecom Cambodia project delivered by our Regional Systems Partners ITGC headed by Mr. KC Fang - CEO and Founder. Both ITGC and Aarenet have worked diligently with Telecom Cambodia Personnel to draw closure to this project. The agreement was agreed for an Aarenet Carrier Class VoIP System to be commissioned at Telecom Cambodia’s data centre in Phnom Penh and ready for service activation by September 2019.
Mr. KC Fang said, “We have been supporting Aarenet to expand their business in Malaysia, Cambodia, Indonesia and Myanmar. It is of great pleasure that ITGC was able to deliver our purchase order to Aarenet’s Management team at CommunicAsia 2019 for the Telecom Cambodia project and we look forward to cooperate with Aarenet to build a successful venture in the SE Asia region”.
Mr. Felix Jakob - Aarenet CEO said, “I would like to say thank you to ITGC, Mr. KC Fang for his support in closing the Telecom Cambodia project with us. This is the second Incumbent Carrier project for Aarenet in the region and I was pleased with the continuous success we have enjoyed at CommunicAsia. We are looking forward to participate at next year event”.
Aarenet announced today that Mr. Thomas Tlapak has joined the Headquarters team as Head of Support. Mr. Tlapak is based in Berne and his primary responsibility is to lead a team of Engineers in extending our technical support and professional services to Aarenet’s existing Customer base.
Mr. Tlapak has worked with reputable international VoIP Technology Vendors prior to joining Aarenet. Mr. Tlapak’s broad and in-depth experience in VoIP technology and contemporary managerial skills matched Aarenet’s requirements and this synergy will further enhance the quality delivery of the support team as expected by our discerned Customers.
“I am satisfied to be part of the Aarenet team and I am looking forward to working diligently with my Colleagues and our Customers to improve our Technical Support capability, to improve efficiency in keeping up with the business growth rate and to ensure the highest quality delivery and support for our Partners and Customers.”, said Mr. Thomas Tlapak.
The new Aarenet VoIP System Software Release 6.12 has passed gate GA with stringent QA process and is ready for general application commencing April 1st, 2019. Effective immediately, newly deployed systems will be commissioned with this new software release. A seamless upgrade service for existing installations is offered without impacting the availability of active service.
Among the many newly developed features, software release 6.12 delivers secured and encrypted communication for our discerned Customers based on the IETF SRTP (Secure Real Time Protocol) standard. It offers speech encryption and in combination with the TLS (Transport Layer Security) protocol where SIP messages are also encrypted for a complete voice security delivery. Compatible devices such as certified SIP phones and smartphone applications can now setup a secure connection through the Aarenet VoIP switch. This will prevent unwanted eaves-dropping of the conversation and data theft of the connection information. The delivery of TLS/SRTP opens new vertical market segments that can be realised.
Chanh Pham, APAC- Regional Sales Manager said: “The timely arrival of software release 6.12 is most excellent as we have several projects within the Government and Enterprise sectors whereby secure communications are mandatory requirements. As VoIP traffic is largely transported over the public internet, there is a sharp increase in demand for total secured voice communications. Together with our WebRTC desktop client, smartphone applications and selected third-party IP Phones, we can now offer an expansive eco-system of reliable and secured communication technology for our Customers”.
Furthermore, this new software version also includes support for new Yealink SIP phone models T53W and T54W in the auto-provisioning sub-system facilitating zero-touch deployment. The new Panasonic HDV 340 DECT unit was also included. Backward compatibility with older versions of Aarenet software is made available via the importation of new device profiles.
Finally, the popular “an Web-Phone” desktop application was thoroughly enhanced and can be deployed efficiently within Aarenet Virtual PBX’s containing several thousand of extensions or instances.
Details of all included features within this software release will be communicated upon request.
Aarenet hat vom 27. bis 28. März 2019 zum zweiten Mal an der Glasfasermesse des BREKO Verbandes in Wiesbaden teilgenommen. Eine gute Gelegenheit, viele der bestehenden Kunden persönlich am eigenen Messestand zu begrüssen und neue Kontakte zu knüpfen.
Mit unserem professionellen Carrier Lösungen und den ergänzenden Applikationen wie SmartPhone Clients, WebRTC Phones und UCC (Unified Communications and Collaboration) Lösungen konnten wir weitere Interessenten für unser Produktportfolio gewinnen.
Claus Griebel, Aarenet Regional Sales Director - Germany sagt: „Eine gelungene Präsenz, um ins Gespräch zu kommen und die Weichen für die Zukunft zu stellen“.
Über die BREKO Messe:
Dem Motto der diesjährigen Messe „Der flächendeckende Glasfaser-Ausbau ist oberstes Gebot. Nur so können wir den wachsenden Anforderungen der Digitalisierung in Deutschland begegnen“, sind 160 nationale und internationale Aussteller und 3000 Fachbesucher aus dem In - und Ausland gefolgt.
Aarenet announced today that it has completed the first Aarenet Certified Associate (ACA) training session for Carrier Customers in the APAC region. This premier training session was conducted at the Training Centre in Ho Chi Minh City, Vietnam by Senior Trainer - Daniel Bochsler.
Aarenet was pleased to welcome the first five Aarenet Certified Associates who have successfully surpassed all mandatory requirements of the ACA programme – they are:
- Thomas Chong Hon Sung – ITG, Malaysia
- Zamzuri bin Azmi – ITG, Malaysia
- Robert Francisco Tagle II – Zone Telecom, Singapore
- Win Htet Aung- Com & Com, Myanmar
- Luong Gia Vu – Saigon Postel Corp, Vietnam
During the practical / lab segment of the training session, the Trainees made valuable suggestions to further enhance the system operational aspect of the Aarenet VoIP platform. Aarenet received good reviews and feedbacks from our Customers and we look forward to host additional training sessions in each quarter of 2019. The mentioned Certified Engineers will be able to register for further advanced certified training sessions such as the Aarenet Professional Associate and subsequently Aarenet Expert Associate training programme.
“Due to the overwhelming success and high demand for future certification training sessions, Aarenet will deliver additional classes for each remaining calendar month in 2019. I am delightful to observe that the hard-work invested by many Aarenet Personnel was paid off and we will try our best to continuously improve the training syllabus and curriculum for our Customers”, said Marcel Brunschwiler – Aarenet Security Specialist and Training Coordinator.
Aarenet announced today that it has successfully deployed a Carrier Class VoIP system for VNPT Net – Incumbent Telephony and Media Service Provider with HQ based in Hanoi, Vietnam. The Aarenet VoIP System was integrated with VNPT-Net IMS platform facilitating seamless and advanced deployment of Cloud PBX, ACD, SIP Trunking and a host of other services for the SMB and Enterprise sectors. “It was a great team effort between our local Systems Integrator, Aarenet APAC Personnel and HQ Specialists to complete successfully the VNPT Net deployment. We are looking forward to continuously support VNPT Net ensuring an efficacious and seamless service deployment to VNPT Net Customers in Vietnam.” said Chanh Pham – Aarenet Regional Sales Manager – APAC.
Furthermore, as part of the system delivery, a group of VNPT Net Specialists had attended the Advanced System Operations Training at Aarenet HQ in Switzerland where an in-depth and broad syllabus including system operational technique, service deployment workflow and advanced system maintenance strategy were introduced. “We would like to take this opportunity to express our sincere appreciation to our VNPT Net Trainees who had travelled far to attend this training session. With the experience they gained, I strongly believe that VNPT Net will have an excellent service deployment team and further support will be extended by our local APAC team which is based in HCMC, Vietnam.” said Daniel Bochsler – Aarenet Senior Technical Trainer.
Aarenet announced today that Mr. Trung Nguyen has joined the APAC team as Regional Pre-Sales Senior Manager. Mr. Nguyen is based at Aarenet Regional Hub in Ho Chi Minh city and his primary responsibility is to work side-by-side with the Sales organisation and support all pre-sales activities in the APAC region utilising his rich carrier experience and technical know-how.
Mr. Nguyen’s has worked with reputable international Telecom Technology Vendors prior to joining Aarenet. His comprehensive 15-year employment experience spans technical to managerial roles. Aarenet was pleased to welcome Mr. Nguyen as a key member of the Aarenet APAC team and we look forward to a successful and long-term relationship with him.
“I am very pleased to have the opportunity in joining Aarenet and be part of the rapidly expanding APAC team. Previously, I have led a team of Engineers to successfully work through the many phases of Carrier projects and I intend to utilise my experience to deliver success for Aarenet by working closely and diligently with potential Customers and various departments within Aarenet. The Carrier business landscape is ever changing and with the advancement in technology, I am so glad to be involved in such a dynamic and satisfyingly challenging environment.”, said Mr. Trung Nguyen.
Aarenet announced today that it hosted the Advanced System Operations Training for Carrier Customers in the APAC region in January 2019 at its regional hub in Ho Chi Minh City. “This training is intended to further empower our Customers with advanced system operations knowledge and it was designed to complement the original training session which took place during system installation.” said Emanuel Eggenberg, VP – Operations.
The training was successfully completed and received positive feedbacks from our Customers. As a result, planning and implementation are underway to adapt this Advanced System Operations Training course into the syllabus of Aarenet’s Certification Training Program which will be made available to all Partners and Customers in the second quarter of 2019.
“The information which I have received during the Advanced System Operations Training will help me to implement an effective preventative maintenance programme for our Aarenet system. It was also beneficial for us to have the opportunity to address unique system operations query with the Instructor to further improve how we operate and maintain the Aarenet platform.” said Mr. Rinarko Haliansah – Director of Operations at PT ATM.
Aarenet announced today that Mr. Quan Phi has joined the APAC team as Regional Operations Manager. Mr. Phi is based at Aarenet Regional Hub in Ho Chi Minh City and his primary responsibility is to lead a team of talented Engineers and Project Personnel in extending our technical support and professional services to Aarenet’s existing Customer base. He is also to interface with our Headquarters and Sales organisation to fulfil the high-quality delivery and installation of new Carrier VoIP systems.
Mr. Phi’s broad and in-depth experience in Quality Control, Carrier VoIP sector and contemporary managerial skills matched Aarenet’s requirements and this synergy will further enhance the quality delivery of the APAC Operations team as expected by our discerned Customers.
“I am satisfied to be part of the APAC team and I am looking forward to working diligently with my Colleagues in Vietnam and in Switzerland to improve our Technical Support capability, to improve efficiency in keeping up with the business growth rate in the region and to ensure the highest quality delivery and support for our Partners and Customers in the APAC region.”, said Mr. Quan Phi.
Aarenet is looking forward to support Mr. Quan Phi and his team to deliver exceptional professional and technical support services for the APAC Partners and Customers.
Grandstream, connecting the world since 2002 with award-winning SIP unified communication solutions, and Aarenet, a technology vendor offering Carrier-Class VoIP platforms since 2004, announced today the formation of a strategic and synergistic partnership. Within this partnership, Grandstream’s award-winning IP phones are now fully compatible with Aarenet’s robust VoIP services and certified for use with their auto-provisioning server. As a result, Aarenet’s Customers in Asia and Europe can now quickly and easily deploy the new generation of Grandstream SIP phones using zero-touch provisioning to establish featured rich and efficient VoIP solutions.
“Zero-touch provisioning of SIP phones and efficient deployment are primary benefits for our Customers with a large installed base,” said Frank Remmers, Sales Director at Aarenet. “This in a combination with a very good price-to-quality ratio makes the Grandstream product line very attractive. Their support of security features like SRTP voice encryption is increasingly important in an environment that is prone to external hacking and fraud. The combination of system protection and voice communication protection results in a strong and reliable VoIP solution.”
“We are excited to team up with Aarenet to offer powerful and easy-to-deploy VoIP systems to businesses throughout Asia and Europe,” said Rachel Saunders, APAC Sales Director at Grandstream. “Aarenet and Grandstream both strive to deliver featured rich unified communication networks which are easy and attainable to business of all sizes, and the combination of our products offers a solution that is easy to deploy and includes high-end features.”
Founded in Boston, MA, USA in 2002 as one of the first VoIP manufacturers in the world, Grandstream’s award-winning solutions are relied on in over 150 countries. The Grandstream devices now available to Aarenet customers include the GXP1600 series of Basic IP Phones and the GXP2100 series of High-End IP phones.
- The GXP1600 series provide an effective communications platform for access to easy and quick call management. They cover low-to-mid call capacity needs with basic VoIP features and are commonly preferred by users who do not require high-call volume control and premium features, including small businesses, classrooms and home offices.
- The GXP2100 series are cost effective but powerful High-End IP phones that give unprecedented flexibility and call control to a desktop phone. These devices have been designed for users who are often on-the-phone and in need of access to advanced features, line support and usability options while still maintaining an intuitive user experience and high-end design.
The integration includes auto-provisioning of certified Grandstream IP phones through Aarenet’s redirect service and the ability to set user-programmable-terminal-keys through Aarenet’s GUI. Existing Aarenet deployments can be enhanced to support these new advanced and cost-effective IP phones, while new installations and systems will benefit immensely from the initial deployment.
Aarenet’s VoIP System facilitates advanced communications and attractive total-cost-of-ownership for Operators while offering an unrivaled solution for end-users. The company offers a variety of advanced functionalities, including fixed mobile integration, virtual PBX, and completes the overall offering with key UC features such as call control, collaboration, messaging and mobility.
Aarenet, the “CONSIDER IT AS DONE” Company, develops, realizes, markets and operates future-oriented and reliable VoIP Systems for Telecom-, Internet- and Mobile Service Providers, Cable Operators, Utilities and Enterprises. Systems and services are custom designed, implemented on time, deployed in excellent quality and operated in highest availability. Aarenet HQ is based in Switzerland with Customer base in Europe and Asia Pacific regions.
Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility. Visit www.grandstream.com for more information or connect with us on Facebook, LinkedIn and Twitter.
marketing @ grandstream.com
info @ aarenet.com
Aarenet announced the new Certification Training during APAC Partner Conference 2018 in Penang.
The new Certification Training provides three levels:
- Aarenet Basic Certification Course
- Aarenet Intermediate Certification Course
- Aarenet Advanced Certification Course
Each of the courses are based on several training modules which are organized according to the corresponding main functions (duties) within the VoIP system. To ensure a best possible training experience, all training courses are split to a theoretical and practical part. The practical part is based on real-world lab exercises which allows the trainees to test their gained knowledge immediately.
Trainees can proof their knowledge during a Certification Exam which will be hold at the end of each training course to become an Aarenet Certified Associate, Professional or Expert.
Aarenet announced today that it hosted the 2018 APAC Partner Conference event at the Shangri-La Rasa Sayang in Penang, a UNESCO World Heritage city in Malaysia. The three-day event was a great success as Aarenet Management team and Keynote Speakers had the opportunity to deliver relevant regional strategy best practices such as VoIP and System Security, Aarenet Customers and Partners Community (APCC) concept, Enhanced Applications & Services, Operational News, Technology Trends and Development Roadmap. Our Customers and Partners also had opportunities to collaborate and networking through the break-out workshop sessions. “Being able to team up in smaller groups, our Partners and Customers were able to effectively deliberate the relevant discussion topics in a very friendly but effective and productive manner.”, said Mr. Luzi von Salis, Aarenet Board Member.
“I attended a lot of Partner Conferences which were usually long drawn out and boring. I am pleased that the recent Aarenet Partner Conference was very well organised and the subjects covered by the Keynote Speakers were thought-provoking, succinct, interesting, and without hyperbole. I especially found Herr Andreas Danuser’s workshop to be really educational. The news of the soon to be available Phoenix platform was indeed welcomed as it will widen Aarenet's offerings and keep Aarenet relevant into the foreseeable future.”, said Dato Ravi Shanker, Chairman - Asiankom.
During the course of this Conference, Aarenet presented Partner of Year awards 2017 and 2018 to our selected Partners. It is not easy to achieve this award as our Partners had to meet a stringent set of criteria defined by Aarenet. We are very pleased with our selection and we look forward to extend this award to qualified Partners in 2019 and future years.
“In order to receive the Partners of the Year awards, the Recipients had to deliver strong revenues to Aarenet, extended Aarenet’s services and solutions to new Vertical markets, provided high quality and support services to both Aarenet and our Customers. We were honoured to present the prestige Partner of the Year awards for 2017 and 2018 to our well-deserved Partners and would like to send our warmest congratulations to them. I also would like to take this opportunity to say thank you to Mr. Felix Jakob – Aarenet CEO for his relentless support and guidance. It would not have been possible to achieve the excellent growth and success in the APAC region without leadership.”, said Bao Vo, Aarenet APAC Regional Director.
Due to the favourable input from our Partners and Customers for this year Event, Aarenet is looking forward to hosting our 2019 Partner Event in another country in the Southeast Asia region.
Aarenet has released a new desktop client for Windows and Mac desktops. The application, based on WebRTC, provides a browser-oriented application that connects to the Aarenet VoIP System. It provides a phone extension without the need to connect a physical device. Chat and group chat functionality, secure voice encryption as well as video call support complete a suite of business applications.
WebRTC is an open-source web-based application technology and allows users to send real-time media without the need for installing plugins. The speech information is encrypted using the secure real time communication protocol (SRTP) and provides a good protection and privacy.
In the “an Web-Phone” application, busy state status can be made visible for all stored contacts which are connected to the same system and supports real-time status updates. During an active call, the user status is automatically changed to “busy”. Instant message functionality to online internal contacts further increases the user experience. Calling to compatible SIP phone or to Aarenet’s smartphone client “an IP-Phone” in video mode completes the set of comfort features.
To enhance the reachability of the user, a standalone desktop application, “an Web-Phone App” has been developed. Using this application, a standard executable desktop application is visible in the taskbar of the client.
Frank Remmers, Sales Director at Aarenet says: “The use of WebRTC technology broadens the application scope and will improve the user experience even further compared to a legacy phone. The trend from traditional telephone sets to the use of soft phones is visible and with the “an Web-Phone” we provide in combination with the Smartphone App an IP-Phone a valuable option. Through the application, the user can view and administer account features like call forwarding, voice mail settings and call distributions. Finally, the SRTP protocol ensures a good protection of the communication against eavesdrop attempts.”
The new application can be activated on all systems with software version 6.11 or higher. Customisation can be offered to show the customer’s logo and background colour in the application.
The new Aarenet VoIP System Release 6.11 has been released End of October 2018 for production. Effective immediately, systems deployed at new customers will be equipped with the new release. An update service for existing installations is offered without impacting the availability of active service.
To advance in the development of desktop-based communication clients, a browser independent version of the softphone application “an Web-Phone” was developed. Supporting windows and MAC operating systems, the application allows WebRTC based telephony services without the need to keep a browser window open. This broadens the application scope and will improve the user experience. Through the application, the user can now view and administer account features like call forwarding, voice mail settings and call distributions. Managing the account through a single application improves and eases the end-user application experience.
Furthermore, the new version now supports the latest Polycom SIP Phones. The Polycom VVX 600 phone is built for executives and managers who need a powerful, yet intuitive, expandable office phone that helps them stay connected. Founded on the behavior common to smartphones and tablets, the intuitive gesture-based, multi-touch user interface of the VVX 600 phone makes navigation easy and requires minimal training. With its combined ergonomic design, Polycom HD Voice quality and a large, high resolution color, multi-touch screen, the VVX 600 Business Media phone is ideal.
Together with the VVX 600, also auto-provisioning features for the VVX 410 and VVX 201 are developed and integrated.
Next to planned software maintenance, specific customer features have been implemented. Details of all included features will be communicated upon request.
Aarenet announced today that it has further expanded its technical support operations in the Asia Pacific region to cope with its growing Customer Base. The company has appointed a new Regional Operations Manager – Mr. Benjamin Stuber and built a brand new Network Operations Centre in Ho Chi Minh City which houses the APAC Technical Support Team, Laboratory and Customer Training Centre.
Mr. Benjamin Stuber moved to Vietnam from Switzerland to head the APAC Operations team since June of this year. Mr. Stuber’s comprehensive IT and Telecom experience has assisted Aarenet in delivery high quality operations, planning and support for post-sales activities within our current Carrier Customer base as well as newly acquired projects.
Mr. Stuber said “I am gratified to be part of the APAC team. Being presence locally in Vietnam, I have the opportunity to be closer to our Carrier Customers and support them in any which way that I can. I am looking forward to working diligently with my colleagues here in Vietnam and in Switzerland to improve our Technical Support capability, to improve efficiency in keeping up with the business growth rate in the region and to ensure the highest quality delivery and support for our Partners and Customers.”
Aarenet’s Management team has been very satisfied with the progress delivered to-date by Mr. Benjamin Stuber. He has overhauled the Technical Support resources by acquiring new Engineers, employs new tools, introduces new measures to improve efficiency and warrant the highly complex Service Level Agreement expected by our Carrier Customers.
Aarenet is looking forward to support Mr. Stuber and his team to continue our success in the APAC region.
Aarenet releases a new version of the smartphone app “an IP-Phone” including rich messaging and busy lamp field for virtual PBX users.
Aarenet announced today that it released a new version of the smartphone app “an IP Phone” including new features. Rich messaging enables the user to send pictures or pdf files to internal virtual PBX subscribers using the smartphone application. The busy lamp indication shows for contacts stored as favorite the call state if the contact is calling or free. The features can be activated for existing customers too and will be made available upon request.
Next to the new features, general maintenance and performance improvement as well as support for new generation high-definition smartphone displays has been incorporated.
The new version 4.2 is available for all customers on the Apple app store and Google play store. After activation of the new features, the settings will be pushed to and activated automatically for existing virtual PBX users.
Aarenet announced today that it had participated at CommunicAsia 2018, one of Asia’s largest technology tradeshows covering the entire spectrum of telecommunication, broadcast and enterprise services. This event was held at Marina Bay Sands Convention Centre in Singapore from June 26th to 28th inclusively.
This was Aarenet’s fourth participation at this annual event and we had met with our Customers and Partners where we shared our new solutions and market strategy. Our Management team had as well taken the time to receive feedback for new feature requests and operational input from our relevant Carrier Customers and Partners.
One of the highlights of the event was our meeting with ITG (Aarenet’s regional Systems Partner) in conjunction with the honorable Mr. Chea Manit - Cambodia’s Under Secretary, Ministry of Posts and Telecommunications and Mr. San Vy - Director General of Telecom Cambodia. Mr. Manit and Mr. San Vy had shared with Aarenet’s Management team Cambodia’s Telecommunications requirements and regulations as we discussed a joined strategy for establishing Aarenet’s business in Cambodia.
Aarenet’s Management team was satisfied with the continuous success we have enjoyed at CommunicAsia and we are looking forward to participating at next year event.
The photo below showed a conversation between Mr. Chea Manit - Cambodia Under Secretary - Ministry of Posts and Telecommunications, Mr. Felix Jakob - Aarenet CEO and Mr. Bao Vo - Aarenet APAC Regional Director.
Aarenet AG and Qcom Spa, a Telephony and IT service provider based in Bergamo Italy, announced to have successfully completed all required operations to migrate Qcom telephony production services on the newly acquired Aarenet Carrier Class VoIP platform.
Since 1997, Qcom delivers telephony and IT services to business customers throughout Italy. Qcom has grown from a regional provider to a national carrier, today serving thousands of business customers on the Italian territory.
Mr. Andrea Ubiali, Head of Qcom R&D and Production services, said – “We have selected Aarenet after a long evaluation, and a closely monitored integration of the Aarenet Carrier Class VoIP platform in our core network. The adopted technology, together with the cooperation and support model established between Qcom and Aarenet Teams, will allow Qcom to provide more flexibility to its customers, with improved and reliable Cloud Voice, UCC and Mobile services”
Mr. Michel Balabio, Aarenet Regional Director Southern Europe said “We are very satisfied with the service we are operating with Qcom, and we have acquired a lot of experience from this cooperation. We are thankful for the trust Qcom has granted us, and we are excited to support and help grow their services with a reliable solution, and a tailored partnership.
The new Aarenet VoIP System Release 6.10 was released beginning of April 2018 for production. Effective immediately, systems deployed at new customers will be equipped with the new release. An update service for existing installations can be offered without impacting the availability of active service.
The new version supports additional gateways and IP phones. The Cisco SPA112 and Patton SN411X analogue port gateways which are ideal for a continued use of existing analogue phones or traditional fax terminals in a VoIP environment and the Yealink CP960 conference unit are supported and can be auto-provisioned by the Aarenet VoIP system.
Additional voicemail features such as sending a notification to the user, even if the caller has not left a message in the system. Or, if a voice mail message is forwarded as a voice attachment by email, the original message can be deleted automatically on the system, thus freeing memory space for additional messages.
The Aarenet VoIP Switch can now automatically update the redirection server of a device manufacturer. This simplifies the provisioning process of a SIP device as the update the redirection server in now handled automatically by the system. In this version, redirect service of Yealink, Snom and Panasonic is already supported and in future versions additional brands may be added.
Next to planned software maintenance, specific customer features have been implemented of which additional features in the ACD connector, the integration of Vietnamese language prompts in the administration GUI and LDAP supported authentication are examples of these.
Details of all included features will be communicated upon request.
Aarenet hat im März die geplante Migration der bestehenden Kunden auf das neue Aarenet VoIP System der Firma mobile4business AG erfolgreich abgeschlossen. Mobile4business hat bereits mehrere Jahre Erfahrung mit dem Aarenet System, da sie bisher die Leistung als Reseller einer White-Label Lösung bezogen haben. Der rasante Kundenzuwachs, die zusätzliche Möglichkeiten für Wartung und Support sowie die Realisierung von spezifischen Kundenlösungen haben die Entscheidung, ein eigenes System zu beschaffen, vorangetrieben.
Roger Müller, Geschäftsführer mobile4business AG: «Das VoIP System von Aarenet ist vollständig in unsere automatisierten Prozesse und Abläufe eingebunden. Unsere Erfahrung mit diesem System hat uns ermöglicht, unsere Anforderungen an das neue System gezielt zu definieren. Unsere Geschäftskunden benötigen eine hoch-verfügbare und sichere Lösung, kombiniert mit verschiedenen Kundenfeatures. Mit dem neuen Aarenet System können wir diese Anforderungen einfach und selber realisieren. Dank der aktiven Systemüberwachung werden wir frühzeitig über eine allfällige Anomalie oder ein Problem informiert. Das Projektteam hat sehr gute Arbeit geleistet und die Migration der bestehenden Kunden hat sich - dank sehr guter Vorbereitung - als reibungslos erwiesen.»
Über mobile4business AG
Das Thuner Unternehmen ist im Jahr 2004 als unabhängiger Telekommunikationsanbieter gegründet worden und fokussiert auf die Beratung und Optimierung von Komplettlösungen mit Festnetz und Internet für KMU’s. Hochwertige, zuverlässige und jederzeit verfügbare Produkte stehen genauso im Vordergrund wie klare und transparente Preise. Dank der lokalen Präsenz sowie dem vorhandenen Partnernetz ist mobile4business der richtige Partner für anspruchsvolle Projekte. Auch nach Vertragsabschluss ist sie jederzeit für ihre Kunden da.
Über Aarenet AG
Aarenet entwickelt, realisiert, verkauft und betreibt zukunftsorientierte und zuverlässige VoIP-Systeme für Telecom-, Internet- und Mobil Service Provider, Kabelnetz-Betreiber, Energieversorger sowie Grossunternehmen. Systeme und Services werden im persönlichen Kontakt detailliert geplant, fristgerecht umgesetzt und in exzellenter Qualität sowie höchster Verfügbarkeit betrieben.
Aarenet is newly represented by a Regional Sales Director in Germany.
To meet the increasing demand for Aarenet solutions in Germany, Aarenet has established a local presence with a Sales Director in the region. With Mr. Claus Griebel, a proven Telecom specialist, Aarenet is now ideally represented with deep VoIP solution knowledge to meet regional customer requirements.
Mr. Claus Griebel said: “It is the right time to bring an international successful product with local own presence closer to the German market”.
Contact: Claus Griebel - Regional Sales Director Germany
Aarenet hat an der diesjährigen Breko Messe vom 13. bis 14. März 2018 in Frankfurt am Main teilgenommen. Die diesjährige Messe stand unter dem Motto «Wir bauen die Netze – und gestalten Deutschlands digitale Zukunft».
Der BREKO (Bundesverband Breitbandkommunikation) repräsentiert den Grossteil der deutschen Festnetzwettbewerber. Seine Mitglieder setzen klar auf die zukunftssichere Glasfaser und sind aktuell für mehr als 60% des wettbewerblichen Ausbaus der direkten Glasfaseranschlüsse (FTTB / FTTH) verantwortlich.
Über 1800 nationale und internationale Besucher fanden den Weg zu den rund 150 Ausstellern aus dem In- und Ausland. So konnten wir viele bestehende und potentielle neue Kunden an unserem Stand begrüssen. Die Demonstration der Unified Collaborations und Communications Lösung «an Meeting», welche browserbasierte Videokonferenzen mit bis zu 100 Teilnehmenden ermöglicht, stiess auf reges Interesse.
Das anschliessende Bild zeigt den Tagesgewinner der Verlosung am Stand: Matthias Bressler, Buchholz Digital (r.) und Frank Remmers Aarenet AG (l.).
Aarenet announced today that it has released the new version 4.0 of their smartphone app “an IP-Phone” including centralised contacts support. Based on cardDAV standard, central contact information is pushed to the user who can benefit from both the native contact on the smartphone and the centrally stored cloud PBX contacts. Also, implementation of H.264 video codec for Android smartphones will further improve the user experience and enhance the compatibility with different manufacturers of VoIP based video equipment.
Frank Remmers, Sales Director at Aarenet says: “Many of our users value the use of the centralised cloud PBX telephone book and requested if we can enhance the contacts with the native device contacts. Up to now, we have been able to access either the native contacts or the centralised contacts. Now, the centrally stored contacts are send to the device in a v-card similar setup, both contact lists are visible and can be accessed to initiate calls. Incoming calling line numbers are also checked against both lists and the associated name is shown in a case of a match. Through this feature, the smartphone client evolves more and more to a full desktop phone replacement and offers location independent connectivity to the cloud based enterprise pbx.”
Next to the new features, general maintenance and performance improvement as well as support for new generation high-definition smartphone displays has been incorporated.
The new version 4.0 will be made available for all customers on the Apple app store and Google Play store. After activation of the centralised telephone book support, the new features will be pushed to and activated automatically for existing users.
Aarenet announced today that it hosted the premier APAC Partner Conference event in Hoi An, a historic city in central Vietnam. The three day event was a great success as our Customers and Partners from Guam, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam have had opportunities to carry out networking activities with each other, shared their operational experiences and success stories. Aarenet also presented our planning, future direction, product roadmap and technology trends to our Customers and Partners.
Due to the success of this event, Aarenet is looking forward to hosting our 2018 Partner Event in another country in the Southeast Asia region.
“Personally, this event was a great experience for me as I have now a much better understanding of the APAC region and our related Customers. In particular, I did get a deep insight into the evolving needs of our Customers and how they are adapting with the constantly changing ICT world, which ultimately affect how they are conducting business in their local country. I have also understood in an impressive way, how important personal customer relations are in Asia. Having such personal customer relations, Aarenet has a distinct competitive advantage, which will allow us to grow a sustainable business.” says Professor Dr. Andreas Danuser, Chairman of Aarenet.
Customers of Aarenet VoIP Systems can deploy the new generation SIP phones using zero-touch provisioning. Yealink and Aarenet combine strong VoIP solutions for customers in Europe and beyond.
Yealink, the global leading unified communication (UC) terminal solution provider, and Aarenet, a technology vendor of carrier-class VoIP Solutions, are pleased to announce that Yealink’s T5 Media Phone series generation are now fully interoperability tested and integrated into the Aarenet VoIP System’s Auto-provisioning server. The integration includes auto provisioning through redirect service and the programming and setting of user programmable terminal keys supported through the Aarenet system GUI. Existing Aarenet systems can be enhanced to support the different phone types. New installations and systems will support the terminals initially.
Yealink SIP Phone portfolio is an important component of the Aarenet carrier-class VoIP System, specifically, Virtual PBX deployment for Business Customers. The Aarenet VoIP Systems facilite advanced communication and attractive Total Cost of Ownership for End-users. Advanced functionalities like Fixed Mobile Convergence, Virtual PBX and key UC features such as Call Control, Collaboration, Messaging and Mobility complete the overall feature offering.
Yealink's T5 Smart Media Phone series provides an all-in-one solution for business of all sizes. Designed for today's busy executives and professionals in various vertical markets, the series features an industry-unique design, high-definition audio and video quality, and a range of robust features.
The series flagship, Yealink SIP-T58V, is a simple-to-use smart media phone that provides an enriched HD audio and video calling experience for business professionals. This all-new smart media phone enables productivity-enhancing visual communication with the ease of a standard phone. Based on Android 5.1.1 operating system, the SIP-T58V features a seven-inch adjustable multi-point touch screen, a removable two-megapixel HD camera CAM50, integrated Wi-Fi and Bluetooth 4.0+ EDR, and it is coupled with a built-in web browser, calendar, recorder and more, which also support the installation of third-party applications for business customization.
The Yealink SIP-T5 Smart Media Phone series strikes an exquisite balance between simplicity and sophistication, offering an all-in-one communications solution for today's busy executives, managers and teleworkers.
Frank Remmers, Sales Director at Aarenet said: “With the integration of Yealink’s latest product series we provide an integrated solution to our customers. Zero-touch provisioning and quick customer deployment are crucial in tailoring an easy-to-work-with SIP phone deployment. The support of OPUS speech codec improves our business offering even further. “
“We can see a significant increase of Aarenet customers in the Southeast Asian market.” said Lucy Liu, Business Development Director at Yealink. “By working together, we can link the carrier-grade platform with advanced yet user friendly SIP phones.” she added. “Our latest SIP phone series spans the full requirements from customer friendly video phones to high quality business terminals and can be used in diverse scenarios. The broad features set together with the appealing design combine into a very attractive offering.”
Aarenet, the “CONSIDER IT AS DONE” Company, develops, realizes, markets and operates future-oriented and reliable VoIP Systems for Telecom-, Internet- and Mobile Service Providers, Cable Operators, Utilities and Enterprises. Systems and services are custom designed, implemented on time, deployed in excellent quality and operated in highest availability. Aarenet HQ is based in Switzerland with Customer base in Europe and Asia Pacific regions. For more information, please visit: http://www.e.aarenet.com/.
Yealink (Stock Code: 300628) is a global leading unified communication (UC) terminal solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001, Yealink leverages its independent research and development and innovation to pursue its core mission: “Easy collaboration, high productivity.” The company’s high-quality UC terminal solutions enhance the work efficiency and competitive advantages of its customers in over 100 countries. Yealink is the world’s second-largest SIP phone provider and is number one in the China market. For more information, please visit: www.yealink.com. Linkedin | Facebook | Twitter
The new Aarenet VoIP System Release 6.9 was released end of October 2017 for production. Effective immediately, systems deployed at new customers will be equipped with the new release. An update service for existing installations can be offered without impacting the availability of active service.
Further to planned software maintenance, new features and feature updates, the latest series T5S of the Yealink SIP phones are now supported in the auto provisioning and programming interact. The Aarenet auto provisioning feature is an easy and effective solution to provision IP-phones and to administer user programmable keys and settings on the phones through the web GUI of the system. Yealink SIP Phone portfolio is an important component of the Aarenet carrier-class virtual PBX deployment for Business Customers. The Aarenet System facilitates advanced communication and attractive Total Cost of Ownership for End-users. Advanced functionalities like Fixed Mobile Convergence, Virtual PBX and key UC features such as Call Control, Collaboration, Messaging and Mobility complete the overall feature offering.
Yealink's T5 Smart Media Phone series provides an all-in-one solution for business of all sizes. Designed for today's busy executives and professionals in various vertical markets, the series features an industry-unique design, high-definition audio and video quality, and a range of robust features.
Specific customer requested feature implementation as well as a further integration of the Katia spamfilter enable a further market penetration of the Aarenet VoIP system.
The integration of Aarenet’s webRTC based UCC solution “an Meeting” has enhanced and now offers additional integration for web-based video conferencing with voice dial in possibilities.
Details of all included features will be communicated upon request.
Aarenet announced today that it has completed a major Softswitch platform upgrade for FPT Telecom International (FTI), the largest VoIP Service Provider in Vietnam. The upgrade increased system hardware computing power and necessary software license to support more than 8,000 concurrent call capacity. Other system components such as Firewalls, Session Border Controllers and SS7 network were also augmented in a geographical redundant configuration to ensure extreme resilience. Aarenet’s local APAC team and Specialists from Switzerland were on-site to carry out the upgrade procedure and final system acceptance for FPT Telecom International.
“I am pleased to observe that the upgrade processes went smoothly as planned. It was quite an intensive project but with excellent team effort and planning from several departments within Aarenet AG, we were able to complete the project successfully and meet the projected timeline as committed to FPT Telecom International.” says Mr. Felix Jakob – Aarenet CEO.
“With the newly upgraded platform, FPT Telecom International can further expand their Business and Enterprise service portfolio by providing additional features such as WebRTC Click-to-Call, Video Conference and Cloud Call Centre functionality. I am looking forward to replicate the success at FPT Telecom International to other Service Providers in Southeast Asia.” says Mr. Chanh Pham, Regional Sales Manager – Aarenet.
Aarenet AG now offers on their Carrier grade VoIP platform a call filter to reduce unwanted incoming calls from call centers and advertising companies. All incoming calls are analysed by the solution and compared with an adaptive blacklist. In case of a number match, the call will be directed to a predefined voice message.
The blacklist is continuously updated based on the actual calls and different criteria. This list is enhanced with known numbers from national and international blacklists and synchronised with the Aarenet VoIP system. Actual tests with productive systems show a reduction of up to 30 percent of all incoming calls. The filter can be activated or deactivated per number.
The solution can be activated from Software Version 6.8 and above and can be implemented on existing systems.
Customers of Aarenet VoIP Systems can deploy the new phones using zero-touch provisioning. Yealink and Aarenet bring strong VoIP solutions for customers in Europe and beyond.
Yealink, the global leading unified communication (UC) terminal solution provider, and Aarenet, a technology vendor of carrier-class VoIP Solutions, are pleased to announce that Yealink’s T23G SIP phone as well as the T4S SIP phone generation- one of the first IP phone generations supporting Opus codec - are now fully interoperability tested and integrated into the Aarenet VoIP System’s Auto-provisioning server. The integration includes auto provisioning through redirect service and the programming and setting of user programmable terminal keys supported through the Aarenet system GUI. Existing Aarenet systems can be enhanced to support the different phone types. New installations and systems will support the terminals initially.
Yealink SIP Phone portfolio is an important component of the Aarenet carrier-class VoIP System, specifically, Virtual PBX deployment for Business Customers. The Aarenet VoIP Systems ensure seamless interoperability which facilitates advanced communication and attractive Total Cost of Ownership for End-users. The Aarenet VoIP Systems support all the typical legacy switching features and offers advanced functionalities unavailable on legacy systems like Fixed Mobile Convergence, Virtual PBX and key UC features such as Call Control, Collaboration, Messaging and Mobility.
The Yealink SIP-T23G SIP phone features an intuitive user interface and enhanced functionality which make it easy for people to interact and maximize productivity. Yealink HD technology enables rich, clear, life-like voice communications, outsourced management options, flexible deployment and third-party communications applications. As a cost-effective solution, it helps users to streamline business processes, and delivers a powerful, secure and consistent communication experience for small and large offices environment.
The T4S series includes the entry-level T41S and T42S phones, the gigabit color phone T46S and the gigabit touch screen phone T48S. The series maintains the elegant appearance of the Yealink T4 series. Furthermore, it ensures users a lifelike communication experience thanks to Yealink Optima HD voice technologies and the addition of Opus, a totally open, highly versatile audio codec, to its comprehensive list of supported audio codecs. The T4S provides enhanced performance and extended hardware functionalities for business customers.
The upgraded T4S series incorporates the latest advanced components for excellent stability and performance. The phone series delivers a remarkable phone experience with an optimized smartphone-like interface. Integrated cutting-edge features like Wi-Fi and Bluetooth connectivity and rich one-touch soft keys bring additional convenience and increased productivity for customers. The T4S series protects business users’ investment thanks to its effortless deployment and extensive feature set.
Frank Remmers, Sales Director at Aarenet said: “Interoperability and zero-touch provisioning are crucial in tailoring an easy-to-work-with solution for SIP phone deployment. Several of our customers indicated that they can migrate many existing- and new customers to our VoIP platform when we can provide support for the Yealink generation. Also, the integration of the OPUS speech codec supports to improve our business offering. In our confirmed roadmap we will integrate Yealink newest product line including video call support and further advanced features.“
“We can see a significant increase of Aarenet customers in the Southeast Asian market.” said Lucy Liu, Business Development Director at Yealink. “By working together, we can link the carrier-grade platform with advanced yet user friendly SIP phones.” she added. “In a migration roadmap, by re-using the existing SIP phones, investments made in the past can be protected and the existing look and feel remains as is. These advantages can be crucial in the customer’s decision process.”
Aarenet, the “CONSIDER IT AS DONE” Company, develops, realizes, markets and operates future-oriented and reliable VoIP Systems for Telecom-, Internet- and Mobile Service Providers, Cable Operators, Utilities and Enterprises. Systems and services are custom designed, implemented on time, deployed in excellent quality and operated in highest availability. Aarenet HQ is based in Switzerland with Customer base in Europe and Asia Pacific regions. For more information, please click here.
Yealink (Stock Code: 300628)is a global leading unified communication (UC) terminal solution provider that primarily offers video conferencing systems and voice communication solutions. Founded in 2001, Yealink leverages its independent research and development and innovation to pursue its core mission: “Easy collaboration, high productivity.” The company’s high-quality UC terminal solutions enhance the work efficiency and competitive advantages of its customers in over 100 countries. Yealink is the world’s second-largest SIP phone provider and is number one in the China market.For more information, please visit: www.yealink.com.Linkedin | Facebook | Twitter
The new Aarenet VoIP System Release 6.8 was released end of June 2017 for production. Effective immediately, systems deployed at new customers will be equipped with the new release. An update service for existing installations can be offered without impacting the availability of active service.
Further to planned software maintenance, new features and feature updates, the OPUS bandwidth optimised codec support is implemented. This voice codec enables improved speech quality in those cases where available bandwidth is limited.
Integration of new features for the call spam blocker solution Katia ensures blocking of incoming calls arriving from identified call centers and registered unwanted callers. The list of numbers is continuously updated based on calls received on the system. The service can be activated or deactivated on a per account base. The spam blocker can now also be activated for smaller carriers using Aarenet’s white label solution for Katia.
The callthrough feature offers enhanced connectivity for the “an IP-Phone” smartphone client if network availability and data connectivity is missing. All calls can be routed through the mobile native client to a predefined number in the system and from there routed to the desired number. Combined with call forwarding of incoming calls to a mobile number yields an powerful FMC (Fixed Mobile Convergence) alternative.
Several new IP Phones such as the Gigaset IP-phones series Maxwell Basic, 3 and 10, the DECT phones N510 and multi-cell N720, the new Snom 715, 725 and 765 and the Yealink T23G, T27G, T29G, T41S, T42S, T46S, T48S are now integrated into the auto provisioning. The Aarenet auto provisioning feature is an easy and effective solution to provision the IP-phones and to administer user programmable keys and settings on the phones through the web GUI of the system.
Additional security features further reduce the risk of fraudulent system attacks.
Aarenet’s webRTC based UCC solution “an Meeting” was enhanced with a connectivity interface into the system which now enables external dial in from any phone into the conference bridge together with a combined programming and provisioning interface.
Details of all included features will be communicated upon request.
Aarenet, a Technology Vendor of Carrier Class VoIP Solutions, announced today that it has exhibited at CommunicAsia 2017 in Singapore. The event was hosted by Aarenet Management team from Switzerland and personnel from our Asia Pacific Organisation. It was a successful 3-day event as we had the opportunity to meet with our regional Partners and Customers to present new solutions and enhancement to our Carrier VoIP solution eco-system. Several strong leads were presented to Aarenet from new Prospects throughout the APAC region.
“At the 2017 CommunicAsia event, we showcased new Carrier Class Cloud ACD functionality and Gryphon’s Secure Mobile solutions. The integration of Call Centre functionality into Aarenet’s Virtual PBX environment will assist our Carrier Customers to fulfill the progressive requirements of their Enterprise and SMB End-Users. We are content with the accomplishment of this year’s event and Aarenet is looking forward to participate at CommunicAsia 2018.” said Mr. Bao Vo – Aarenet APAC Regional Director.
“It was important and beneficial for us to meet with individual APAC Carrier Customers to discuss Operational strategy and plan for activities such system expansion and application of new software releases. Besides the major release of Cloud ACD, Aarenet will be releasing a host of new enhancements for our Carrier VoIP systems and Smartphone Clients in software release 6.8 which will be available for general application in early Q3.” said Mr. Emanuel Eggenberg – VP of Operations.
Aarenet announced that a new version of their Android Smartphone application “an IP-Phone” was released today to their global installed base. This new release incorporates a refreshed GUI delivering a contemporary appearance and additional features.
The Aarenet Smartphone application “an IP-Phone” enables users of our Carrier Class VoIP platform to make and receive calls for free or at local rates anywhere in the world provided a data connection is available.
Mr. Frank Remmers, Aarenet Sales Director says: “Our Smartphone application is a featured rich tool which was designed to fulfil the unified and convergence communication needs for our discerned Customers. We have been observing a paradigm shift from fixed legacy telephony to mobile and wireless communication globally, but calling rates for mobile telephony are often at a higher cost than the fixed line rates. Our solution transforms the fixed line into a personal mobile extension on the Smartphone. Additionally, features such as video calling and messaging can be activated for a seamless and featured rich communication experience. Push messaging technology is incorporated into our Smartphone application to optimise battery usage; calls can be received without the need for our application running in the foreground or background. Also the fact that we can personalise the application for our customers in a very easy and cost effective offering is highly appreciated. The simple QR code provisioning allows for a secure, user friendly yet simple method of line activation without entering all technical details manually.”
“an IP-Phone” new version V3.0 is available on Apple app store and Android play store for download.
Talktalk AG implemented the Aarenet VoIP app for IOS and Android smartphones to offer an alternative to make voice calls whilst roaming to their customers. With the application, travellers can reduce their roaming charges (roam like home) in any location with Wi-Fi network coverage.
Karl Steinke, CEO TalkTalk AG: "We wanted to offer a solution for our customers with a mobile postpaid contract. We know that roaming costs during holidays or during business travels are still a major part of the invoiced charges and limit also the customer to use their mobile phone subscription abroad. Our target was to offer an additional benefit for our customers. The integration of the Aarenet solution into our customer account login makes it extremely easy for the customer to use. When our customers leave for their summer vacation or are travelling for business, calls they make are charged on the same tariff as for calls made in Switzerland".
Frank Remmers, Sales Director Aarenet: "We were able to implement this solution thanks to the flexibility of our carrier grade platform. Next to the significant savings for outgoing calls compared to mobile roaming charges, a strong point we can offer is the easy provision through QR code scanning and the automatic linking with the user account. Roaming charges in Europe may further reduce or may even be included into a flat fee rate, but travellers to countries outside of the EU may still incur significant roaming charges. The Aarenet solution for TalkTalk works anywhere in the world if Wi-Fi data is available".
Aarenet, Technology Vendor of NGN Carrier Class VoIP solutions, with HQ in Berne (Switzerland), and Gryphon Secure Inc, Provider of high secure Mobile and Office Communication Systems, with Offices in Toronto (Canada), Helsinki (Finland) and Zuerich (Switzerland), have agreed during the course of February 2017, to converge go-to-market strategies, technical knowledge, and support infrastructure to introduce the Gryphon Secure Mobile and Office Solution to the Asian market. The solution is ideal for the discerned customers who demand the highest security and privacy for their daily mobile and office communications need.
Mika Kataikko (Vice President, Customer Operations of Gryphon Secure Oy) and Bao Vo (APAC Regional Director of Aarenet), are convinced that the advanced functionality and robust quality of the Gryphon high secure solutions, when merged with Aarenet’s competence experience in planning and deploying telecommunication systems in the APAC region, can result in a win-win situation for both Companies and our Customers within the dynamic and fast growing Asia Pacific region.
The Gryphon High Secure Solution is capable to satisfy the highest requirements of secure communication for target Customers such as Government, Military, Law Enforcement Organisation as well as large Enterprises.
To find out more about Gryphon Secure Inc click here.
Aarenet, Technology Vendor of NGN Carrier Class VoIP solutions, with HQ in Berne (Switzerland), and Connecting Project Srl, Network Integrator and Telecom Solutions Provider, with recognized competence and knowledge of the Italian TLC market, with HQ in Perugia (Italy), have agreed during the course of January 2017, to converge strategies, technical knowledge and support, to introduce the Aarenet VoIP System on the Italian market. The solution is ideal for all type of Carriers, Internet Telephony Service Providers and Large Enterprises, investing on the continued growth of VoIP business class services.
Luca Cecchi (CEO of Connecting Project) and Michel Balabio (Southern Europe Sales Director of Aarenet), are convinced that the flexibility and high reliability of Aarenet’s voice systems, merged with Connecting Projects’ competence in planning, deploying and certifying telecommunication networks, can result as winning factors in this moment of fast expansion of the TLC Italian market.
Aarenet’s VoIP System is capable to satisfy all needs and fine tuning requested by carriers of all size, as the result of a tailored approach focused on maximizing growth of customer’s network performances, while containing its infrastructure’s costs, and adopted business model.
To find out more about Connecting Project click here.
Aarenet announced today that they have completed the deployment of an extensively customised Carrier Class VoIP platform facilitating advanced cloud voice services for VNG Corporation based in Ho Chi Minh City – Vietnam.
VNG Corporation (VNG) is an international Technology Company with Headquarters based in Ho Chi Minh City – Vietnam. Founded in 2004, VNG specialises in digital content, online entertainment, social networking, and e-commerce. The company has over 40 million online Customers and growing at a rapid rate.
The Aarenet solution is securely and innovatively integrated with VNG’s internal platforms facilitating multitude of advanced cloud services for the company’s extensive customer base in southeast Asia.
Mr. Felix Jakob – Aarenet CEO said: “The completion of the VNG Corporation project is a major milestone for Aarenet and our Asia Pacific team. This success required extensive cooperation between VNG and various teams within our company who had diligently and synergistically worked together to ensure we achieved our objectives swiftly and effectively”.