Services & Support
Additional services to complete the customer offering.
Aarenet offers a variety of system integration services to their customers. On one side the integration in existing IP networks and the interconnection with PSTN and on the other hand the interfacing with existing Customer Management Systems or Billing Systems. Often, during a project implementation, database queries need to be implemented for the correct routing of ported numbers or the charging of value added services. To meet the country specific regulatory requirements such as lawful interception the handover of data to the authorities needs to be implemented.
Carriers short of personnel or the required know-how to produce a VoIP offering mandate Aarenet with the systems operation. The specialists of Aarenet possess the required experience and know-how to operate carrier switching systems smoothly. The operation by Aarenet often is temporarily. BOT (Build Operate Transfer) is in many cases an adequate approach to the benefit of the customer. BOT enables the customer to shorten the time to market and to minimise the risks of operating the system and provides the option to build up knowledge and take over the systems operation in due time.
Choosing Managed Services, the customer obtains a system designed to his needs and integrated in his environment, equivalent to a purchase. The system is located at the customer’s premises and is being utilised by the customer exclusively. Instead of a purchasing price the customer will pay a monthly service charge – Opex instead of Capex - which includes the amortisation, operation services and maintenance of the system. The charges depend on the number of end-user served on the system and the utilisation period.
Aarenet offers bespoke Engineering and Consulting Services, such as project support, training, and consulting in the business and technology of VoIP communication and valued added services. Above all interoperability testing for new equipment (IP Phones, Soft Clients, IP PBX’s, VoIP Gateways, Cable Modems, etc.) is offered.
Aarenet offers three levels of support: Basic *), Standard and Premium. Basic Support grants service by email during business hours and business days. Standard Support grants service by email, phone and remote online access during business hours and business days including bug-fixes, software up-dates and security patches. Premium Support grants the same services of the Standard Support but 24/7 combined with a reduced response time. Support for European customers is provided from Aarenet NOC at HQ in Berne, Switzerland and for APAC customers from Aarenet NOC located in Ho Chi Minh City, Vietnam.
*) Basic Support might not be available in certain countries.