anContact is Aarenet’s omni-Channel contact center for the digital era, fully integrated with key business processes and enterprise information systems.
State-of-the-art contact centers require interaction through different channels like voice, video and chat with customers and must support interfaces to popular social media platforms like WhatsApp and Facebook. anContact offers all these interfaces and channels and best-of-class contact center features resulting in an unprecedented user experience for the caller, call agent and supervisor.
| anContact contact centers can be deployed for carrier customers as a multi-tenant solution as well as for enterprise customers. The solution can be deployed as a cloud service or as an on-prem solution and can be customised according to the needs of the customer. For large and complex contact center deployments, a team of experienced professionals is available to setup the solution, to integrate the contact center into the existing business processes and to support the preparation of relevant call routing scripts. Mobile clients for agents and supervisor are available for geographically dispersed users. |
Contact Center Reporting Overview
Omni-Channel Contact Center for Optimal Customer Contact
Contact Center Reporting Overview
| Aarenet’s secure and private Unified Communications and Collaborations suite offers features such as file sharing, screen sharing and video conference to support the collaboration between internal and external participants. |
| Class 4 and Class 5 services form the base of contemporary VoIP telephony services. The services include transit services, residential telephony and business SIP trunking. |
| Aarenet’s multi-tenant Cloud PBX offers a wealth of user features and softclients for desktop and mobile devices, complemented with a set of powerful interfaces to connect to operations and business support systems. |
